Terms and Conditions

Shipping Costs: A flat rate of AUD $10.00 for Standard Delivery under $100, $15.00 for Express Delivery. Orders over $100 will receive FREE Shipping. (Conditions Apply). We also offer FREE Local Delivery with purchases over $50. Shipping costs are calculated in the shopping cart and will be added to the order before checkout. 

Delivery E.T.A: Orders are dispatched within 1 business day and shipping times are estimated between 1-3 days depending on your location within Australia.

Shipping Destinations: D.L Poke Menswear/Saltwater City ship goods Australia wide, however we do not accept international orders online through our website. 

Customer Service Policy: If for any reason we are unable to dispatch your order we will notify you within 2 business days.

D.L Poke Menswear/Saltwater City is committed to providing quality customer service and products. We endeavour to make sure that all products listed are currently in stock and pricing is correct. In the event that an ordered item is not available or we are unable to supply your purchase we will notify you within 2 business days to arrange an alternative item or a full refund.

Refund/Return Policy: Please choose carefully. We only give exchanges/credits for wrong size selection and a refund/exchange/credit if the product is found to be faulty. If an item is found to be faulty or the wrong size D.L Poke Menswear/Saltwater City must be notified within 4 working days and goods returned in original condition. On inspection of the returned goods by our staff only then will a refund/exchange or credit be given. For all wrong size exchanges the postage is at the customers expense.

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